Terms & Conditions | Refund Policy | Privacy Policy
1. Scope of Services & Limitations
1.1 Software Setup, Customization, & Support
- Software setup, customization, and support will be provided within the scope of the existing features and capabilities of the deployed solution.
- Any new feature requests will be communicated to the respective software provider’s development team. However, 1 Cloud Consulting does not control and cannot guarantee feature development or release timelines.
1.2 Additional Work & Charges
- Support from 1 Cloud Consulting applies only to the initially deployed solution.
- Any additional work or modifications beyond the agreed-upon scope will be charged separately, based on a mutual agreement between both parties.
- If the client does not have an active support and maintenance package, remote support will be charged at USD 1000 per support request + applicable taxes.
2. Ownership of Custom Code & Intellectual Property
2.1 1 Cloud Consulting as the Original Author
- Any custom development, white-label solutions, custom integrations, modifications, or software extensions provided by 1 Cloud Consulting remain the exclusive intellectual property of 1 Cloud Consulting.
- 1 Cloud Consulting retains full ownership of the source code, software architectures, scripts, APIs, and frameworks developed for any project.
2.2 Limited Usage License for Clients
2.3 Restrictions on Third-Party Engagement
- Clients are strictly prohibited from engaging any competitor of 1 Cloud Consulting to modify, extend, or maintain any part of the custom-developed solution without prior written approval.
- If the client engages a competitor of 1 Cloud Consulting, 1 Cloud Consulting reserves the right to immediately revoke all access to the proprietary software, source code, integrations, and related documentation.
3. Handover & Access Control Policies
3.1 Structured Handover Process
3.2 Payment Completion Requirement
- All outstanding invoices must be fully settled before any system accesses, documentation, or administrative privileges are handed over.
- 1 Cloud Consulting reserves the right to withhold administrative access, source code, credentials, and integrations until all financial obligations are cleared.
3.3 Access Revocation & Control
- If a client terminates their engagement with 1 Cloud Consulting, all rights to proprietary code, integrations, and configurations will be revoked.
- Clients cannot demand access or control over proprietary solutions, servers, or databases without following the structured handover process.
- Any unauthorized attempts to bypass security controls, extract data, or modify systems without formal approval will be considered a breach of contract and may result in legal action.
4. Termination & Revocation of License
4.1 Client’s Disassociation & Code Revocation
4.2 Unauthorized Disclosure & Reverse Engineering
- Clients must not attempt to reverse-engineer, modify, replicate, or decompile any proprietary software developed by 1 Cloud Consulting.
- Any such action will result in immediate termination of access, legal action, and financial penalties for breach of contract.
5. Support & Maintenance Policies
5.1 Ongoing Support & Charges
- Support is available only for the initially deployed solution.
- Any additional work beyond the agreed-upon scope is subject to additional charges.
- Remote support is charged at USD 1000 per support request + applicable taxes unless covered by an active support plan.
6. Refund Policy
6.1 No Refunds for Services Rendered
- All payments received for software consulting, setup, customization, training, and support services are non-refundable.
- Any administrative charges will be communicated to the client at the time of cancellation.
- 1 Cloud Consulting reserves the right to deny further services or take legal action to recover any outstanding charges.
7. Privacy Policy & Communication
7.1 Project Delivery & Communication
1 Cloud Consulting may designate employees, associates, or third-party vendors to deliver projects, process client data, and manage business communications via:
- WhatsApp, Live Chat, Email, Online Meetings, or Phone.
- Clients consent to this communication method for project management and service delivery.
8. Legal Compliance & Dispute Resolution
8.1 Jurisdiction & Governing Law
- These terms and conditions shall be governed by the laws of Dubai, UAE.
- Any disputes will be resolved through arbitration or legal proceedings in the relevant jurisdiction.
8.2 Right to Audit & Enforcement
- 1 Cloud Consulting reserves the right to audit client systems to ensure compliance with these terms.
- Violations will result in immediate suspension of access, legal proceedings, and financial penalties.